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Terms and Conditions

The terms and conditions stated below are applicable to www.rugbyboxoffice.com

Article 1: Definitions

In these terms and conditions the terms listed below shall bear the meaning given to them:

I. Rugby Box Office: a trading name of the private company with limited liability.
II. Ticket: the admission ticket for an event.
III. Buyer: the person who concludes an agreement with Rugby Box Office to provide tickets (admission tickets) for matches.
IV. Order Process: an electronic confirmation, provided by Rugby Box Office, of the booking made by the buyer, that is sent by Rugby Box Office to the email address specified by said buyer or that is issued to said buyer.


Article 2: Applicability

I. These terms and conditions shall apply to all offers, booking confirmations and agreements where Rugby Box Office acts as the seller of tickets. The Dutch text of these terms and conditions is binding and rights cannot be derived from any translation. Additions to or deviations from these terms and conditions shall only apply if explicitly accepted by Rugby Box Office. No rights can be derived from any promises made by any Rugby Box Officeemployee unless they have been explicitly confirmed by Rugby Box Office. 
II. In accordance with Article 7:46i paragraph 3 of the Dutch Civil Code, the information obligations of Article 7:46c of the Dutch civil code and the rights as granted by Article 7:46d of the Dutch Civil Code do not apply to services provided by Rugby Box Office.


Article 3: Placement of orders

I. An order by the buyer shall be deemed to have been placed by the buyer if: (a) said buyer has specified in the Rugby Box Office booking procedure which ticket(s) said buyer wishes to receive, (b) said buyer has filled in the other information required, and (c) this booking has been received by Rugby Box Office after it has been sent.
II. An order by the buyer shall also be deemed to have been placed if said buyer has passed on all the required information through an e-mail to Rugby Box Office.
III. An order shall be final once Rugby Box Office has acknowledged receipt of the order by sending an order/booking confirmation. Terms and conditions are accepted when the order is final.


Article 4: Prices

I. Reselling is involved in relation to the sale of tickets by Rugby Box Office. Rugby Box Office prices will be different from the prices that may be specified on the tickets themselves and the buyer cannot derive any rights from these prices. All costs are included in Rugby Box Office prices excluding shipment costs.
II. Prices are expressed in € (Euro) unless otherwise specified.
III. The price is unique for each order. The price may vary with every order.
IV. Rugby Box Office prices are subject to fluctuations related to the demand for and the availability of tickets. The buyer cannot derive any rights from increases or reductions of prices once said buyer has placed an order. The price confirmed to the buyer at the time of ordering will therefore remain the effective price.


Article 5: Payment

I. Payment must take place using one of the methods specified on the Rugby Box Office website or, as a departure from this, using a method to be further specified by Rugby Box Office.
II. If paying by using a credit card, the data shall be sent through a secure server. Rugby Box Office shall request authorization from the card issuer or the credit card payment.
III. Credit card payments will be debited by Rugby Box Office.
IV. All payments will be taken in Euros.


Article 6: Delivery of tickets

I. Rugby Box Office aims at ensuring buyers receive tickets at least two to five (2-5) days prior to the event. Depending on wehter the rugby tickets are paper ticket or e-tickets the tickets will be delivered either to your home address, your hotel or to your e-mail via Electronic Tickets. Please note that matches are for the team playing at home unless stated otherwise. You may not be allowed to enter the venue in case you are wearing clothes in support of the visiting team. Doing so is therefore at the risk of the buyer.
II. Shipment and issue shall be at the expense of the buyer. Shipment costs are also applicable to hotel delivery.
III. Tickets shall be sent at the expense of the buyer via Courier or a similar courier service in relation to addresses inside the Netherlands.
IV. The tickets shall be delivered by Courier at the address as specified by the buyer unless nobody is available to receive them. Rugby Box Office shall not be held liable should delivery of the tickets fail due to provision of an incorrect address by the buyer.
V. Should the buyer not accept, pick up or have picked up a ticket sent to said buyer, and the ticket is returned to Rugby Box Office by Courier or any local courier service, said buyer shall be obliged to compensate Rugby Box Office for the costs incurred in relation to the return shipment. At the request of the buyer and on advance payment of the shipment costs involved, Rugby Box Office will resend the tickets to said buyer.
VI. In deviation to the provisions related to delivery, Rugby Box Office may choose a different delivery method than specified above, for example, by having the tickets delivered to the reception of a hotel specified by the buyer. It is the responsibility of the buyer to notify the occupant of the delivery address specified by said buyer of the delivery of the tickets. If you have not received your tickets 48 hours before the event, please email or phone us during business hours. Rugby Box Office may deliver the tickets up to the moment the event starts, for example until the kick-off in rugby matches.
VII. It is the responsibility of the buyer to provide Rugby Box Office with the correct delivery address. At any time the buyer is obliged to inform Rugby Box Office of any change in address.
VIII. When the occasion arises, tickets may display a name that does not match the name of the buyer of the ticket.
IX. The buyer of a ticket supplied by Rugby Box Office must behave as a good and orderly visitor of events and must follow instructions given by or due to the organizer of an event to be visited by said buyer as well as by the competent authorities.
X. The quality categories specified by Rugby Box Office for tickets shall not harmonize with any categories used by the organizer of the event for which the tickets have been issued. The buyer cannot derive any rights from the category class and/or ranking. Rugby Box Office retains the right to upgrade tickets without incurring further costs or obligations on its part.
XI. The buyer of a ticket supplied by Rugby Box Office must obtain information himself or herself in relation to instructions given by or on behalf of the organizer of the event or the authorities as well as changes with regard to the event such as starting times and similar. Rugby Box Office shall not have any obligation to further inform the buyer of the ticket regarding this.
XII. Please note that it is the responsibility of the buyer to be informed about the correct dates and starting times of concerts and events. Rugby matches, especially, may be postponed or moved one day earlier, in very short notice to the match, due to television rights. Rugby Box Office cannot influence this.
XIII. Lost, stolen or damaged tickets cannot be duplicated.


Article 7: Conditions of use of e-Tickets

I. The e-Ticket must be printed in portrait (vertical) on new, white A4 paper (front and back), without modifying the print size, with an ink or laser printer. No other format (electronic, computer screen, mobile phone screen, etc.) is valid. Any partially printed, contaminated, damaged or unreadable e-Ticket cannot be accepted as valid. Should this be the case, it is recommended to reprint the e-Ticket using another printer. Rugby Box Office cannot be held responsible for any defects in printing e-Tickets


Article 8: Buyer Guarantee

In case of failure of Rugby Box Office to deliver the full quantity of tickets contracted for according to these terms and conditions, Rugby Box Office will refund the full amount of the order including shipment costs, provided the buyer contacts Rugby Box Office within five (5) days after the tickets should have been delivered.


Article 9: Force Majeure

 I. Shortcomings in the implementation of an agreement cannot be imputed to  a party if it is not due to the negligence of that party, nor under law, the agreement or in the prevailing view for his expense.
II. Rugby Box Office is open to apply to force majeure in the consequence of war, mobilization, fires, accidents, strikes, occupations, government measures or any weather conditions reason for the organization to cancel or postpone a match. 


Article 10: Special provisions and liability

Except for intent or gross culpability by Rugby Box Office or by its managing subordinates, and except for that which has been stipulated elsewhere in these general conditions, Rugby Box Office cannot be liable for any damages suffered by buyers or third parties.


Article 11: Information from and about Rugby Box Office

I. Rugby Box Office is not associated to any official point of sale or organizer.
II. Rugby Box Office is not the organizer of the event, but merely sells the tickets issued by the organizer. Rugby Box Office is an independent company and therefore not affiliated with the organizer of the event. In addition, we wish to point out that at the time of the original sale of these tickets, terms and conditions of sale may have been declared applicable by the organizer of the event, on the basis of which the organizer reserves the right to prohibit the resale of tickets. As a consequence of this, these tickets may be cancelled by the organizer and you may be denied admission to the event. However, if these tickets are cancelled and you are consequently denied admission to an event, you will be refunded the full amount of the order including shipment costs, in accordance with that which is specified in article 8 of these terms and conditions.

Article 12: Refund policy

Cancellations shorter than 1 month before the start (first playing day) of the event will not be cancelled by Rugby Box Office. In these cases, Rugby Box Office can sell your ticket(s) on consignment to other customers. If we succeed, 90% of your order will be refunded. The 10% cancellation costs reflect the transaction costs which have been made and the administrative time of our employees.

Rugby Box Office can never guarantee tickets will be sold again successfully. 

Orders cancelled longer than 1 month before can be accepted against the following conditions: 

Time of cancellation

Maximum refund

Longer than 6 months before start of the event


Between 4-6 months before start of the event


Between 1-3 months before start of the event


Events with e-tickets follow the same refund policy as described above unless the e-tickets have already been dispatched. Once e-tickets have been dispatched, any right for cancellations and refunds will be declined due to the fact that there is no guarantee they will still be valid for new customers.

Article 13: Applicable law

This agreement shall be governed by Dutch law. Insofar as deviating from statutory jurisdiction rules is allowed, the competent court shall examine all disputes that may occur between Rugby Box Office and the buyer within the District of The Hague.

Rooseveltstraat 55, 2321BL, Leiden, Netherlands
+31 85 4011 816
VAT Number: NL851166027B01



Welcome to the website of Rugby Box Office !

Welcome to the official website of Rugby Box Office, your one-stop source for tickets to the hottest rugby matches worldwide. We offer premium seating as well as sold out tickets.

Rugby Box Office is a privately owned ticket agency. As a ticket broker for all sports events, we buy and sell tickets on the secondary market above face value.

We are not affiliated with any of the venues, teams, performers, or organizations whose tickets we provide. We are not affiliated with Ticketmaster or any other box office.

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